Non‑Refundable Digital Goods & Services Policy
Last updated: July 01, 2025
Welcome to https://ebooktoolz.shop/. All sales of digital products on our WooCommerce store are final. Please read this policy carefully before purchasing.
1. Applicable Goods & Services
The following items are non‑refundable once the order is confirmed or the download link is accessed:
- E‑Books & Audiobooks (all genres: comics, novels, romance, fiction, non‑fiction, children’s titles)
- Flipbook Previews & Digital PDFs
- AI Tools & Prompts
- WordPress Plugins & Themes
- Google Chrome Extensions
- Downloadable Software Products
- Design, Document & Content Templates
- Data Collection Packages & Reports
- Any Other Downloadable Digital Product
2. No Cooling‑Off Period
Because digital items are delivered instantly and cannot be “returned” in a traditional sense, there is no statutory cooling‑off period or right to cancel once you have initiated the download or received access.
3. Order Confirmation & Delivery
- After completing your purchase, you will receive an email with download links or access credentials.
- By clicking the download link or accessing the product, you acknowledge that the item is provided in full and waive any right to a refund.
4. Exceptions & Technical Support
While purchases are non‑refundable, we are committed to your satisfaction:
- Defective Files: If your download is corrupt or fails to open, please contact us at hello@ebooktoolz.shop within 7 days for a replacement file.
- Technical Assistance: We offer free email and WhatsApp support for installation or access issues.
5. Chargebacks & Disputes
Initiating chargebacks or third‑party disputes for digital goods may result in account suspension. Please contact us first so we can resolve any concerns directly.
6. Contact Information
For all inquiries regarding this policy or technical support, please reach out:
- Email: hello@ebooktoolz.shop
- Support Portal: https://ebooktoolz.shop/contact-us
- WhatsApp‑Only Support
For dedicated assistance, simply click the WhatsApp icon located on any page of our site. Our support team is available daily from 9:00 AM to 10:00 PM IST to answer your questions, guide you through our eBook Library, or help with any technical needs.
Thank you for understanding. We appreciate your business and are dedicated to delivering high‑quality, immediately accessible digital content.
For more information, please review our Terms & Conditions.
